FAQ

We specialize in a wide range of collectibles, including vintage figurines, limited‐edition plates, holiday ornaments, trading cards, and one‐of‐a‐kind art pieces. We also feature unique gift items for all occasions. Check our online catalog or visit our store to see our current selection.

Once your order ships, we’ll send you a tracking number via email along with a link to the carrier’s website. You can use that link or input the tracking number on our website’s “Order Tracking” page to follow your package’s journey in real time.

Yes, we do offer international shipping to many countries. During checkout, our system will automatically calculate shipping costs based on your location and the package’s weight/dimensions. Please note that you may be responsible for any applicable duties or customs fees.

We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return or exchange it within 14 days of delivery, provided it’s in its original condition and packaging. For detailed instructions, check our Returns & Exchanges policy page or contact our customer support team.

Yes! We offer a customer rewards program where you earn points on every purchase. Points can be redeemed for discounts on future orders. We also run seasonal sales, email-exclusive offers, and occasional coupon codes—so make sure you’re subscribed to our newsletter.

Each collectible may have unique care instructions, but in general, we recommend:

● Dusting gently with a soft cloth or brush (avoid chemicals or abrasive materials).

● Storing in a stable, moderate environment, away from direct sunlight or extreme temperatures.

● Using display cases or protective enclosures for especially delicate or high-value items.

Check our product listings or contact us for specific care guidelines.

If an item is temporarily out of stock, you can sign up for in-stock notifications or request a pre-order if available. We’ll email you as soon as the item becomes available again. Unfortunately, we can’t guarantee restocks on certain limited-edition or vintage items.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. For local customers, we may also accept cash or check in-store. Please note that checks may require additional processing time.

Our customer support team is here to help! You can reach us via:

● Email: [support@ohrcollectibles.com]

● Phone: (214) 616-6105 (Mon–Fri, 9 AM–5 PM)

● Live Chat: Available on our website during regular business hours.

Absolutely! We love helping customers create one-of-a-kind gifts—just contact us with your ideas. Plus, we offer gift cards in various denominations—perfect for friends, family, or collectors looking to choose their own special items.